Shipping Policy

At BioGlass, we work to process and deliver your orders as quickly and safely as possible.

Order Processing

• Orders are typically processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• Processing may take longer during holidays, promotions, or high-volume periods.

Shipping Times

Estimated delivery times:

• United States: 3–7 business days

• International: Delivery times vary depending on the destination and customs processing.

Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, weather, customs, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with your tracking number and carrier information.

Shipping Address

Please make sure your shipping information is accurate before placing your order. BioGlass is not responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us. We'll work with the shipping carrier to help locate your shipment and provide updates when possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and provide your order number and clear photos of the product and packaging.

International Orders

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges required by their country.

Contact Us

If you have questions about shipping or delivery, please contact us:

Email: bioglass.bg@gmail.com