Refund policy
Refund & Return Policy
At BioGlass, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the policy below.
30-Day Returns
We offer a 30-day return period, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return:
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The item must be unused and in the same condition in which you received it.
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The item must be in its original packaging.
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Proof of purchase or your order number is required.
For health and safety reasons, opened or used dietary supplements are not eligible for return unless the product arrived damaged, defective, or you received the wrong item.
How to Request a Return
To request a return, please contact us at:
Email: bioglass.bg@gmail.com
Please include your order number and a brief explanation of the reason for your return.
Do not send an item back before receiving return instructions from our team. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review your request and provide an appropriate resolution if the claim is approved.
Non-Returnable Items
The following items are generally not eligible for return:
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Opened or used dietary supplements
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Gift cards
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Clearance or sale items, unless otherwise required by applicable law
If you're unsure whether your item is eligible for a return, please contact us before sending it back.
Return Shipping
If the return is due to a damaged, defective, incorrect, or otherwise confirmed error on our part, we will provide instructions regarding return shipping.
For other approved returns, the customer may be responsible for return shipping costs.
Exchanges
If you would like a different product, the simplest option is generally to return the eligible item and place a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
If you have not received your refund more than 15 business days after approval, please contact us at:
Contact Us
If you have any questions about returns or refunds, please contact our customer support team at:
Email: bioglass.bg@gmail.com
We're happy to help.