Shipping Policy

Shipping Policy

Thank you for choosing BioGlass. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may be longer during holidays, promotions, or periods of high order volume.

Shipping Times

Estimated delivery times:

  • United States: 3–7 business days

  • International: Delivery times vary by destination and customs processing.

Delivery estimates are provided for convenience and are not guaranteed. Shipping delays caused by carriers, weather, customs, or other factors beyond our control may occur.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress.

Shipping Carriers

We partner with trusted shipping carriers to ensure reliable delivery. The carrier used may vary depending on your location and selected shipping method.

Shipping Address

Please verify that your shipping address is accurate before completing your order.

BioGlass is not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Shipments

If your order appears to be delayed or lost, please contact our customer support team. We will work with the shipping carrier to investigate the issue and provide updates whenever possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging

We will review your claim and provide an appropriate resolution.

International Orders

International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their local authorities.

Shipping Availability

We currently ship to selected countries and regions. Shipping options and product availability may vary depending on your location.

Contact Us

If you have any questions about shipping or delivery, please contact our customer support team through our Contact page. We're happy to assist you.