Refund Policy

At BioGlass, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.

Returns

Eligible items may be returned within 30 days of the delivery date.

To qualify for a return:

• The item must be unused and in its original packaging.

• The product must be in resalable condition.

• Proof of purchase is required.

For health and safety reasons, opened or used dietary supplements cannot be returned unless they arrived damaged, defective, or you received the wrong item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

After reviewing your request, we will arrange a replacement or issue a refund if your claim is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders can only be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled. However, you may request a return if your order meets our return eligibility requirements.

Non-Refundable Items

The following items are not eligible for refunds unless they are damaged, defective, or incorrect upon arrival:

• Opened or used dietary supplements

• Gift cards

• Clearance or promotional items (unless required by applicable law)

Return Shipping

If the return is due to our error or a damaged or defective product, we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team through our Contact page. We're happy to assist you.