Privacy Policy

Privacy Policy

At BioGlass, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase our products.

Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by trusted third-party payment providers)

  • Order history

  • Device and browser information

  • IP address

  • Cookies and website usage data

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Prevent fraud and maintain website security

  • Comply with legal obligations

  • Send promotional emails and marketing communications (only if you have opted in)

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can disable cookies through your browser settings, but some features of the website may not function properly.

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and delivery partners

  • Analytics providers

  • Marketing service providers

  • Government or legal authorities when required by law

These providers only receive the information necessary to perform their services on our behalf.

Data Security

We use industry-standard security measures to protect your personal information. While we take reasonable steps to safeguard your data, no method of transmitting or storing information online is completely secure.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

  • Request a copy of the personal information we hold about you

To exercise any of these rights, please contact us.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites.

Children's Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date.